GUARANTEE AND WARRANTY POLICY
WE 100% GUARANTEE YOUR COMPLETE SATISFACTION with the workmanship and materials of our patient-specific oral devices. If a device is not acceptable at the time of receipt or at the time of insertion, barring service warranty conditions described below and provided prior device history does not reveal an unwarranted order, we shall adjust, repair or replace the device at no charge, preserving the full warranty period. Warranty conditions are listed below and warranty period begins on the date of manufacture. Simply return the device together with an explanation of the problem and your request for a device adjustment, repair or replacement.
OUR SERVICE WARRANTY covers your device in use, against defects in workmanship and materials. If unsatisfactory material performance is experienced within the service warranty period, the repair or replacement of the device, excluding insertion costs, is covered. In this event, the remainder of warranty period from original date of manufacture remains intact. Due to the higher incidence of damage or ill-fit caused by intermittent wear and/or dental, skeletal or muscular forces or changes, devices intended for provisional, diagnostic, therapeutic, orthodontic or orthopedic use, such as orthodontic or TMJ therapy devices are warranted for 90 days from date of manufacture. Sleep devices have varying warranties that apply: 1) EMA is warranted for 6 months from date of manufacture; 2) APM Positioner is warranted for 1 year from date of manufacture; 3) TAP 1, 3 and 3 Elite are warranted for 1 year from date of manufacture; 4) Herbst is warranted for 6 months on hardware and 1 year on body from date of manufacture; 5) Dorsal device is warranted for 2 years from date of manufacture; 6) MicrO2 is manufactured and warranted for 2 years by Microdental, Inc and may be subject to change without warning; 7) Trial devices, bite aligners and tongue retainers are not warranted.
In order to exercise a Service Warranty, the following conditions must be met:
- Original device and original models must be returned to the laboratory.
- The original work authorization (or evidence of original purchase) must be included with a new completed work authorization and new models
Service warranties do not include nor apply to deviations from original work order instructions, nor devices that have been previously repaired, relined, rebased or otherwise altered from new; nor devices that have been damaged or are ill-fitting due to accident, patient non-compliance, negligence, abuse, supporting bone, tooth or tissue failure, dental change, material wear & tear, dental or muscular parafunctional habit, improper clinical protocols, or improper oral hygiene. Unwarranted orders include cases requiring clinically-requested lab alterations to original case materials, as well as clinically-overruled laboratory requests for new materials, products or process changes. Further, service warranties do not include nor apply to devices that have been previously documented as non-warranted in device history record or have failed due to misdiagnosis or incorrect choice of device. Warranties do not include nor apply to work performed by another laboratory, cash refunds, temporary replacements, costs incurred for removal or reinsertion or costs incurred by another laboratory. All guarantees and warranties exclude sales to other laboratories.
This warranty is in lieu of all other warranties either expressed or implied and may not be modified by any agent, employee or non-owner of the laboratory. Device Masters, manager member may alter or change warranties change without notice or warning.